Marketing of Services Notes

Marketing of Services Notes

Kotler and bloom – (1984) Defined services as:

“any activity on benefit that one party can offer to another that is essentially intangible and does not result in the ownership of anything”

Marketing can be split into two major areas i.e. marketing of services and marketing of goods. Therefore marketing of services is a subdivision of marketing.

Service Marketing basically refers to marketing of business to consumer [B2C] and business to business [B2B] services like telecommunications services, financial services, health care services, hospitality services,  travel services,  professional services etc.

From a consumers point of view marketing of services can be defined as activities offered to an individual for sale that provide valuable benefits or satisfaction, activities which he cannot perform himself or chooses not to.

About the Marketing of Services Notes/Ebook

BBA|mantra`s Marketing of Services Notes/E-book will serve as concise textbook for BBA/BBM/BMS/MBA and other management students and will provide a brief knowledge on various concepts of Marketing of Services. This ebook includes a concise presentation of the subject matter with extensive use of charts, tables and figures to help students understand the core concepts of Service Marketing.

No. of Pages : 9 Publisher: BBA|mantra Price: Free

These Marketing of Services notes are based on the latest syllabus of popular management colleges in India.

You can also find similar handouts/notes on various management subjects at

Students who use these notes must also checkout Articles on Marketing of Services Notes for the complete overview of the subject and you can also find useful Service Marketing projects and presentation at

For any other query, question or concern please contact us at,  you can also leave a feedback on Marketing of Services notes at

Table of Contents

Introduction to Marketing of Services

 Difference between goods and services

 Types of Services

 Classification of services

 Managing Service Quality

 GAP Analysis

Coming Soon:

 Service Marketing Mix

 Marketing for Tourism Industry

Marketing for Hospitals


Service quality notes


service marketing introduction notes

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  1. As i have exam on monday
    Your immediate help will be much appreciated

    Thanks in advance

  2. I really appreciate the type of notes you are publishing, it’s not accessible why? Am from south Sudan in Africa where getting such kind of text books like project management notes, Human Resource notes and marketing notes is a big issue. We are in war zone where there is no accessibility of University notes. So am asking your kindness to send the above mentioned notes to my email.

    1. Author

      Hi, To protect our content from misuse, we do not allow users to copy our content, But you can always bookmark (CTRL + D) any webpage for instant access or share it with yourself or your friends via various social networks.

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